FAQs
Product Related Questions
Do you do custom orders?
Yes! We do accept many custom orders. Put in a request here and we will get back to you within 48 hours
What is DTF printing?
DTF printing (direct-to-film printing), is a printing method for transferring full color designs onto a variety of substrates, like t-shirts, tote bags, hats, and more. It involves printing your design onto a special film, applying and curing a powder adhesive, and then transferring the design onto your blank using a heat press. (include video). Our high-quality DTF prints offer long-lasting durability, vibrant colors, and dynamic details. With no minimums, complete versatility, and the ability to print any number of colors with no restrictions on intricate details, it’s the perfect choice for those looking to print both small or large orders.
How should I wash my garment?
Wash inside out to protect the DTF transfer from friction during the cycle.
Use cold or cool water when washing your garments where possible. Avoid hot water - this can also make your garment shrink!
Use a mild detergent.
Don’t use fabric softeners.
Tumble-dry on a low cycle, or air dry.
Use a cool iron inside-out. Don’t iron the print.
Shipping & Returns
How long does it take an item to ship?
Non-personalized orders are shipped within 5-7 business days after placing the order. Once the item is shipped you will receive an email confirmation with your tracking number. Orders typically arrive within 3-5 business days of being shipped. Â
​We only ship on business days (M-F) and my shipping time frame does not include weekends. Please wait until after the full 7 business days before contacting me regarding the status of your order.
Do you ship internationally?
As of right now, we only ship within the United States.
Do you accept returns?
We currently do not accept returns. If there is a problem with your order please contact us at kassi@msoshop.com and we will try to help as best I can! Customers must reach out within two business days of delivery with any issues so we can assist.
Do you offer local delivery or pickup?
While we do not offer delivery, we do offer local pickup for our customers in the Lowell area. When your order is ready, you will receive an email with pickup directions. You will not need to coordinate schedules as our pickup box is open during daylight hours.
Wholesale, Business and Group Orders
Do you offer group discounts?
We do have discounted pricing for group orders of 10+. If you're planning a vacation, party, etc, reach out! For orders of 50+, we do have a different pricing structure. Please email kassi@msoshop.com for more info.
Do you do wholesale orders?
We work with several boutiques nationwide. Send over an email to kassi@msoshop.com for more info!
Can you print my business/church/organization logo?
Absolutely, email your print-ready logo (png or ai file with at least 300 dpi resolution) to kassi@msoshop.com. If you do not have a high-quality logo, we can re-vectorize it for $10.
School Apparel & Merch
Can you print my school/team/organization logo?
If you have written permission for me to use your logo, absolutely!
How can we get a team collection?
We would be happy to create a team mini collection for you. Reach out to kassi@msoshop.com for info!
Do you do fundraisers?
Yes, we do offer a fundraising partner program where your team can earn 20% back on sales. Send us an email to get started!
Full school and Rec Team Orders
We have done numerous PTO, full school and Rec Team orders of 300-500 items at a time. Please reach out for details and pricing.